Shipping Policy:

Thank you for shopping with us! Please review our shipping policy below:

Domestic Shipping (UK):

• We offer three shipping options for orders within the UK:

1. Royal Mail 48 Service: Orders shipped via Royal Mail 48 Service typically arrive within 2-3 business days after dispatch. Please note that delivery times may vary during peak seasons.
2. Free Delivery (orders over £20) Orders shipped via Royal Mail 48 Service typically arrive within 2-3 business days after dispatch. Please note that delivery times may vary during peak seasons.
3. Express Next Day: Orders shipped via Express Next Day service will be delivered the next business day after dispatch. Orders must be placed before the specified cutoff time for same-day dispatch.

International Shipping:

• For international orders, we offer two shipping options:

1. International Standard: Orders shipped via International Standard service typically arrive within 5-14 business days, depending on the destination country's customs process.
2. International Express: Orders shipped via International Express service will be delivered within 2-7 business days after dispatch. This option provides expedited shipping.

Shipping Cost:

• Shipping costs are calculated based on the shipping option selected, the weight of the package, and the destination address. Shipping costs will be displayed at checkout before you complete your purchase.

Order Processing Time:

• Orders are typically processed and dispatched within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Customs and Import Duties:

• Please note that international orders may be subject to customs clearance procedures and import duties. Customers are responsible for any customs fees or taxes imposed by their country's customs authorities.

Upgraded delivery

At our discretion, we may upgrade your postage option, for example, for orders of significant value or heavy items. We will not charge you any extra postage fees for this.

Please note

We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following despatch (UK orders) and 15 working days (non-UK orders) please contact us by quoting your order number in all correspondence.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.

Please Note: All times stated are estimated and are conditional on normal operating procedures. On occasion, forces outside our control can disrupt those normal operating procedures, which may affect delivery time.

If you require any further information regarding despatch and deliveries, please e-mail Customer Services via our Contact Us page.

If you have any questions or concerns about your order or shipping, please don't hesitate to contact our customer service team. Thank you for choosing us for your vape e-liquid needs!